Kenmore Elite Front Load Washer Repair Manual

The Kenmore Elite Front Load Washer is a high-efficiency laundry appliance featuring advanced wash cycles, steam cleaning options, large capacity drums, and smart diagnostic systems. This manual provides comprehensive guidance for troubleshooting, maintenance, and repair procedures. Below are key sections covering safety, common issues, diagnostic codes, part replacement, and preventive care.

1. Safety Precautions 2. Model Identification & Specifications 3. Common Symptoms & Quick Fixes 4. Error Codes & Diagnostics 5. Disassembly & Access Procedures 6. Component Testing & Replacement 7. Reassembly & Calibration 8. Preventive Maintenance Schedule 9. Parts List & Ordering Information 10. Warranty & Service Contacts 11. Troubleshooting Flowcharts

Safety Precautions

Before attempting any repair, ensure personal safety and prevent damage to the appliance.

Hazard	Precaution
Electrical Shock	Unplug washer from power outlet before servicing. Verify with a voltage tester.
Water Leakage	Turn off water supply valves. Drain residual water from hoses and pump.
Moving Parts	Do not operate with panels removed. Keep hands clear of drum and motor.
Hot Surfaces	Allow machine to cool if recently used steam or hot wash cycles.
Chemical Exposure	Wear gloves when handling detergents, cleaners, or lubricants.

Model Identification & Specifications

Locate model and serial number on the door frame or rear panel. Key specifications:

Capacity: 4.5 - 5.2 cu. ft.
Power: 120V AC, 60Hz, 15A dedicated circuit.
Water Connections: Hot & Cold, 3/4" standard hoses.
Dimensions: Standard front-load size (approx. 27" W x 39" H x 32" D).
Cycle Options: Normal, Heavy Duty, Delicates, Sanitize, Steam, Quick Wash.
Motor Type: Direct Drive or Belt-Driven (varies by model).
Control System: Electronic control board with digital display.

Common Symptoms & Quick Fixes

Many issues can be resolved without extensive disassembly.

Washer won't start: Check power cord, outlet, door latch engagement, and child lock.
No water filling: Verify water supply valves are open, inlet hoses not kinked, filters clean.
Poor draining/spinning: Clear drain pump filter of debris; check drain hose for clogs.
Excessive vibration/noise: Level the machine; ensure shipping bolts removed; check for loose objects.
Leaks: Inspect door seal, hose connections, drain pump, and tub for cracks.
Error codes displayed: Refer to Section 5 for specific code meanings.

WARNING! Always disconnect power and water before attempting any fixes.

Error Codes & Diagnostics

The control panel displays error codes to aid troubleshooting.

Code	Description	Likely Cause
F1/E1	Water inlet timeout	Low water pressure, clogged inlet valve/filter, faulty pressure switch.
F2/E2	Drain issue	Clogged drain pump/filter, kinked hose, faulty pump motor.
F5/E5	Door lock fault	Door not latching, defective lock assembly, wiring issue.
F7/E7	Motor control fault	Tachometer error, motor brushes, control board failure.
F8/E8	Water overflow	Faulty water level sensor/pressure switch, overfilling.
F9/E9	Unbalanced load	Load distribution, shock absorbers, suspension springs.

Use diagnostic mode (specific button sequence) to run component tests.

Disassembly & Access Procedures

Step-by-step guide to access internal components.

Top Panel: Remove rear screws, slide panel back, and lift off.
Front Panel/Console: Remove screws at top and bottom, detach control wiring harnesses carefully.
Door Boot Seal: Release tension spring/clamp, peel seal from front frame.
Drain Pump: Access via front lower service panel or rear. Disconnect hoses and electrical connector.
Motor & Drive Belt: Remove rear panel; for belt-driven models, release tensioner.
Tub & Drum: Major disassembly requiring removal of counterweights, suspension, and bearing assembly.

Tip: Take photos during disassembly and organize screws/parts.

Component Testing & Replacement

Testing procedures for common faulty parts.

Inlet Water Valve: Check for continuity (approx. 500-1500 ohms) across solenoid coils. Replace if open or shorted.

Drain Pump: Manually rotate impeller for obstructions. Test motor windings for continuity.

Door Lock/Latch Assembly: Test switch continuity in locked/unlocked states. Check for proper actuator movement.

Motor & Tachometer: For direct drive, test motor windings and hall effect sensor. Inspect brushes on brushed motors.

Control Board: Visually inspect for burnt components. Check input voltage and output to components. Often replaced as a unit.

Shock Absorbers & Springs: Check for leaks, broken mounts, or loss of damping. Drum should not bounce excessively.

Reassembly & Calibration

Reverse disassembly steps, ensuring all connections are secure.

Reinstall tub/drum assembly, ensuring bearings are properly seated and sealed.
Reattach suspension springs and shock absorbers with correct torque.
Reconnect all wiring harnesses and hose connections, using clamps where required.
Replace panels and secure all screws.
Run calibration/test cycles: Use diagnostic mode to calibrate water level sensor and test motor functions.
Perform a test wash with no load to check for leaks, proper fill/drain, and spin operation.

CAUTION! Do not force components. Ensure drum rotates freely before applying power.

Preventive Maintenance Schedule

Regular maintenance prevents common failures.

Frequency	Task
Monthly	Clean door seal and detergent dispenser. Run cleaning cycle with washer cleaner.
Every 6 Months	Inspect and clean drain pump filter. Check inlet hose filters.
Annually	Check hoses for cracks/bulges. Verify machine is level. Inspect shock absorbers.
As Needed	Wipe control panel and exterior. Use high-efficiency (HE) detergent only.

Parts List & Ordering Information

Common replacement parts (part numbers vary by model).

Door Boot Seal (Gasket)
Drain Pump Assembly
Water Inlet Valve
Door Lock/Latch Assembly
Motor Brushes (for brushed motor models)
Shock Absorber Set
Suspension Spring
Control Board (Main Electronic)
Bearing & Seal Kit
Drive Belt

Ordering: Use exact model number. Contact authorized parts distributors or Sears PartsDirect.

Warranty & Service Contacts

Standard limited warranty covers parts and labor for 1 year from purchase. Extended warranties may apply.

For Service:

Kenmore Customer Support: 1-800-469-4668
Online Support: www.kenmore.com
Authorized Service Centers: Locate via website or phone support.

Note: DIY repairs may void warranty. Check warranty status before proceeding.

Troubleshooting Flowcharts

Decision trees for systematic diagnosis.

Problem	First Step	Next Steps
No Power	Check outlet/circuit breaker.	Test power cord, door switch, control board fuses.
No Fill	Verify water supply on.	Check inlet valve, pressure switch, control board signals.
No Drain/Spin	Clear pump filter.	Test pump motor, drain hose, lid switch, motor control.
Loud Noise	Check for foreign objects.	Inspect bearings, drive belt, shock absorbers, drum spider.
Leaking Water	Identify source.	Tighten hose connections, replace door seal, check tub seal.

Reset Procedure: Unplug for 5 minutes to reset control board. Reconnect and test.

Disclaimer: This manual is for informational purposes. Complex repairs should be performed by qualified technicians.