Kenmore Elite HE4 Dryer Repair Manual

The Kenmore Elite HE4 is a high-efficiency electric dryer featuring multiple drying cycles, moisture sensing, wrinkle guard, and a large capacity drum. This manual provides essential information for troubleshooting, maintenance, and repair procedures to ensure optimal performance and longevity of your appliance. Below are key sections covering safety, components, diagnostics, common repairs, and maintenance.

1. Features at a Glance 2. Safety Precautions 3. Model Identification & Parts 4. Specifications 5. Control Panel & Operation 6. Diagnostic Mode & Error Codes 7. Common Repairs 8. Maintenance Procedures 9. Wiring Diagrams 10. Troubleshooting Guide

Features at a Glance

Key components: Electronic control board, moisture sensors, heating element, blower assembly, drive motor, belt, drum rollers, and lint filter system.

Feature	Description
Moisture Sensing	Automatically adjusts drying time based on load moisture
Wrinkle Guard Option	Tumbles clothes periodically after cycle ends to reduce wrinkles
Multiple Cycles	Includes Normal, Delicates, Heavy Duty, Air Fluff, and more
Large Capacity Drum	Designed for bulky items and large laundry loads
Electronic Controls	Touchpad interface with cycle selection and options
Heating Element	Electric heating system for efficient drying
Lint Filter	Front-loading filter for easy cleaning
Door Switch	Safety switch that stops drum rotation when door is open
Thermal Fuse	Safety device to prevent overheating
Drive Belt	Rotates the drum via the motor pulley

Safety Precautions

Always disconnect power before performing any repair or maintenance.

Unplug dryer or turn off circuit breaker before servicing.
Allow dryer to cool completely before handling internal components.
Use proper tools and follow instructions carefully.
Never bypass safety devices (thermal fuse, door switch).

WARNING! Risk of electric shock or fire. Ensure dryer is properly grounded. Do not operate with damaged power cord.

Model Identification & Parts

Locate model and serial number on sticker inside door or rear panel. Common replacement parts:

Heating Element (Part #279838)
Thermal Fuse (Part #3392519)
Drive Belt (Part #341241)
Drum Rollers (Part #279640)
Idler Pulley (Part #279834)
Door Switch (Part #279810)
Control Board (Part #W10401010)

CAUTION! Use only manufacturer-approved parts for repairs.

Specifications

Type: Electric Dryer (HE4 models also available in gas).
Voltage: 240V AC, 60Hz.
Power Cord: 4-prong plug (NEMA 14-30R).
Capacity: 7.4 cu. ft. drum.
Dimensions: 27" W x 29" D x 43" H.
Weight: 125 lbs (approx.).
Cycle Times: Varies by setting (20-60 minutes typical).
Exhaust: 4-inch diameter vent required.
Moisture Sensor: Yes, automatic termination.

Control Panel & Operation

Electronic touchpad with cycle selection, temperature, dryness level, and options.

Controls: POWER, START/PAUSE, CYCLE SELECT (Normal, Delicates, Heavy Duty, Air Fluff, etc.), TEMPERATURE (High, Medium, Low, No Heat), DRYNESS LEVEL (More Dry, Less Dry), OPTIONS (Wrinkle Guard, Signal, End of Cycle Tone).

Operation: Select cycle, adjust settings as desired, press START. Dryer will sense moisture and adjust time automatically. Use Wrinkle Guard to tumble periodically after cycle ends.

Diagnostic Mode & Error Codes

Enter diagnostic mode: Hold START and CANCEL buttons for 3 seconds. Display will show codes.

F-01: Main control board communication error.
F-02: Motor control fault.
F-11: Moisture sensor error.
F-21: Temperature sensor open circuit.
F-22: Temperature sensor short circuit.
F-23: Heating element fault.
F-51: Door switch error.
F-90: Thermal fuse open.

Tip: Note error code before resetting or repairing.

Common Repairs

Step-by-step for frequent issues.

No Heat: Check thermal fuse, heating element, high-limit thermostat, and temperature sensor.
Drum Not Turning: Inspect drive belt, idler pulley, motor, and drum rollers.
Dryer Won't Start: Verify door switch, start switch, and control board.
Overheating: Clean lint from exhaust vent, check thermostat and thermal fuse.
Error Codes: Refer to diagnostic section for specific code troubleshooting.
Excessive Noise: Worn drum rollers, idler pulley, or blower wheel.

WARNING! Disconnect power before accessing internal parts.

Maintenance Procedures

Regular maintenance prevents issues and extends dryer life.

Clean lint filter after every load.
Inspect and clean exhaust vent quarterly.
Check drum rollers and belt annually for wear.
Vacuum lint from inside cabinet and around motor periodically.
Test door switch and thermal fuse continuity yearly.

CAUTION! Never operate dryer without lint filter. Ensure venting is clear to prevent fire hazard.

Wiring Diagrams

Refer to diagram on back of dryer or service manual for specific model. General wiring includes:

Line 1 (Black) and Line 2 (Red) to terminal block.
Neutral (White) to neutral block.
Ground (Green) to chassis ground.
Control wiring from board to sensors, switches, and motor.

WARNING! Wiring must match local codes. Consult a qualified electrician if unsure.

Troubleshooting Guide

Symptom	Possible Cause	Corrective Action
Dryer won't start	Door switch, power, start switch	Check door closure, power supply, test door switch, inspect start switch.
No heat	Thermal fuse, heating element	Test thermal fuse for continuity; inspect heating element for breaks.
Drum not turning	Belt broken, motor issue	Remove front panel and inspect belt; check motor and idler pulley.
Overheating	Clogged vent, thermostat	Clean exhaust vent thoroughly; test high-limit thermostat.
Error code displayed	Sensor/control fault	Enter diagnostic mode; refer to error code list for specific component check.
Excessive noise	Worn rollers, foreign object	Inspect drum rollers and idler pulley; check for objects in drum or blower.
Clothes still damp	Moisture sensor, venting	Clean moisture sensor bars; ensure proper venting and adequate airflow.

Reset: Unplug dryer for 5 minutes to reset control board.

Service: For professional repair, contact authorized Kenmore service at 1-800-469-4668 or visit www.kenmore.com.