Kenmore Elite Washer 7964 Manual

The Kenmore Elite Washer 7964 is a high-efficiency front-load washing machine featuring advanced cleaning technology, multiple cycle options, energy-saving modes, and smart diagnostics. This manual covers safety instructions, installation, operation, maintenance, and troubleshooting for optimal performance. Below are key sections for setup, features, usage, care, and problem resolution.

1. Features at a Glance 2. Installation & Setup 3. Controls & Settings 4. Specifications 5. Operating Instructions 6. Cycle Guide 7. Maintenance & Cleaning 8. Error Codes & Diagnostics 9. Safety Information 10. Warranty & Support 11. Troubleshooting

Features at a Glance

Key components: Front-load drum, electronic control panel, detergent dispenser, water inlet valves, drain pump, and vibration reduction system.

Feature	Description
Capacity	4.5 cu. ft. large capacity drum
Control Panel	LED display with touch controls
Wash Cycles	12+ cycles including Heavy Duty, Delicates, Quick Wash
Steam Function	Sanitize and reduce wrinkles option
Smart Rinse	Automatically adjusts rinse cycles for detergent removal
Delay Start	Program start time up to 24 hours
Child Lock	Prevents accidental changes during operation
Energy Star Rated	High efficiency reduces water and energy usage
Self-Clean Cycle	Maintains drum cleanliness
Vibration Control	Reduces noise and movement during spin

Installation & Setup

Unpack and inspect contents. Ensure location is level and near water/drain connections.

Remove shipping bolts: Use wrench to remove four bolts from rear; store for future moves.
Level the washer: Adjust front leveling feet; use bubble level to ensure even surface.
Connect water supply: Attach hot and cold hoses to corresponding faucets (red-hot, blue-cold).
Connect drain hose: Secure to standpipe or laundry sink; use hose clip provided.
Plug into grounded electrical outlet.
Run test cycle: Select Quick Wash without laundry to verify operation.

WARNING! Do not remove shipping bolts before moving to installation location. Ensure water connections are tight to prevent leaks.

Controls & Settings

Access settings via control panel. Power Button: Turns washer on/off. Cycle Selector: Choose desired wash cycle. Options: Adjust temperature, spin speed, soil level, steam, and delay start. Start/Pause: Begins or pauses cycle.

Display Indicators: Cycle time remaining, selected options, error codes, and lock status.

Settings: Temperature (Hot, Warm, Cold), Spin Speed (High, Medium, Low, No Spin), Soil Level (Heavy, Normal, Light), Extra Rinse (On/Off), Pre-Wash (On/Off). Special Modes: Steam, Sanitize, Quick Wash, Self Clean.

Specifications

Model: Kenmore Elite 7964
Type: Front-Load High-Efficiency Washer
Capacity: 4.5 cubic feet
Dimensions: 27" W x 39" H x 32" D
Voltage: 120V, 60Hz
Water Connections: Hot & Cold required
Max Spin Speed: 1300 RPM
Energy Rating: ENERGY STAR® certified
Color: White, Stainless Steel options
Weight: 205 lbs (empty)

Operating Instructions

Daily use steps for effective washing.

Load laundry: Do not overload; leave space for movement.
Add detergent: Use HE detergent only; follow dispenser markings.
Select cycle: Choose based on fabric type and soil level.
Adjust options: Set temperature, spin speed, and additional features.
Start cycle: Press Start/Pause; door locks automatically.
Unload promptly: Remove clothes when cycle ends to prevent wrinkles.

Tip: Use correct detergent amount to avoid oversudsing and residue.

Cycle Guide

Overview of available wash cycles and recommended uses.

Cycle	Description	Time
Heavy Duty	Heavily soiled items, jeans, towels	75 min
Normal	Everyday mixed fabrics	60 min
Delicates	Silk, lace, gentle fabrics	30 min
Quick Wash	Lightly soiled, small loads	15 min
Bedding	Sheets, pillowcases, blankets	90 min
Steam Clean	Sanitize, remove odors	50 min
Self Clean	Drum maintenance (no clothes)	85 min
Wool	Woolens, hand-wash items	40 min

Maintenance & Cleaning

Regular maintenance ensures longevity and performance.

Clean detergent dispenser monthly: Remove tray, rinse under warm water.
Run Self Clean cycle monthly: Use washer cleaner or vinegar solution.
Wipe door seal: Remove debris and moisture after each use.
Check drain pump filter: Clean quarterly if located (refer to manual).
Inspect hoses: Annually for cracks or leaks; replace every 5 years.

CAUTION! Unplug washer before any maintenance. Do not use abrasive cleaners on surfaces.

Error Codes & Diagnostics

Common error codes displayed for troubleshooting.

Code	Meaning	Action
F1	Water inlet issue	Check water supply and hoses
F2	Drain problem	Clear drain hose or pump filter
F5	Door lock fault	Ensure door closed properly; cycle reset
F7	Motor control error	Unplug for 5 minutes, restart
F9	Over suds detection	Reduce detergent; run rinse cycle
LE	Load unbalanced	Redistribute laundry; restart spin

Safety Information

Important safety precautions for operation and maintenance.

Disconnect power before servicing.
Do not wash items soaked in flammable substances.
Keep children away from operating washer; use Child Lock.
Do not install in wet or outdoor locations.
Use only HE (High-Efficiency) detergent.
Ensure proper grounding of electrical outlet.

WARNING! Risk of fire or electric shock if not installed and maintained properly.

Warranty & Support

Limited warranty: 1 year parts and labor, 10 years on motor. Register product online for warranty activation.

For support, visit www.kenmore.com or contact 1-800-426-9225. Have model number (7964) and serial number ready.

Troubleshooting

Symptom	Possible Cause	Corrective Action
Washer won't start	Power, door, child lock	Ensure plugged in, door closed, child lock off.
No water filling	Water supply, inlet valves	Check faucets on, hoses not kinked, screens clean.
Water won't drain	Drain hose, pump filter	Clear hose obstruction; clean pump filter.
Excessive vibration	Unbalanced load, leveling	Redistribute clothes; re-level washer.
Leaking water	Loose connections, damaged hoses	Tighten hoses; inspect for cracks; replace if needed.
Clothes still wet	Spin speed, overload	Select higher spin speed; reduce load size.
Error codes displayed	See Error Codes section	Refer to code meaning and recommended action.

Reset: Unplug for 5 minutes to reset electronic controls.

Service: 1-800-426-9225; www.kenmore.com