Kenmore Elite Washer Manual Troubleshooting

The Kenmore Elite washer is a high-efficiency front-loading washing machine designed for optimal cleaning performance with various cycles and settings. This troubleshooting guide addresses common operational issues, error codes, maintenance tips, and corrective actions to help resolve problems without immediate service calls. Below are key sections covering diagnostics, error resolution, maintenance, and safety information.

Common Issues & Symptoms

Typical problems users encounter with Kenmore Elite washers include failure to start, incomplete cycles, water issues, unusual noises, and error displays.

Error Code Diagnostics

Kenmore Elite washers display error codes to indicate specific malfunctions. Refer to the table below for common codes and actions.

NOTE: Unplug washer before inspecting electrical components.

Washer Not Starting

If the washer does not respond when starting a cycle, follow these steps.

1. Check power supply: Ensure cord is plugged into a live outlet; test outlet with another device.
2. Verify door closure: Door must be securely closed; listen for lock engagement click.
3. Circuit breaker: Check home breaker box for tripped circuit; reset if necessary.
4. Control lock: Ensure control panel is not locked (if equipped); press and hold appropriate button to unlock.
5. Start pause: Some models have a delay start; cancel and restart cycle.

WARNING! Do not bypass door lock; it is a safety feature.

Washer Not Draining/Spinning

If water remains in tub after cycle or spin does not occur:

1. Drain pump filter: Locate and clean filter (usually behind lower access panel); remove debris/lint.
2. Drain hose: Check for kinks, clogs, or improper installation (height should be as specified in manual).
3. Drain pump: Listen for humming; if pump runs but no drainage, impeller may be obstructed.
4. Load balance: Unbalanced load can prevent spin; redistribute clothes evenly.
5. Lid/door switch: Faulty switch may inhibit spin; test continuity if accessible.

Tip: Regularly clean drain pump filter every 1-3 months to prevent issues.

Excessive Noise/Vibration

Loud noises or shaking during operation often indicate mechanical issues.

• Unbalanced load: Pause cycle, redistribute laundry evenly.
• Shipping bolts: Ensure all transit bolts and packing materials were removed during installation.
• Leveling feet: Adjust feet so washer is level on floor; use a bubble level.
• Shock absorbers/dampers: Worn or damaged shocks can cause banging; inspect for leaks or breaks.
• Drive belt: Check for wear, cracks, or misalignment; replace if necessary.
• Foreign objects: Coins, buttons, or debris in drum or pump can cause rattling.

CAUTION! Do not operate washer if excessive vibration persists; it may cause damage.

Water Leakage

Leaks can occur from various points; identify source before proceeding.

1. Inlet hoses: Tighten connections at faucet and washer; replace hoses if cracked or worn (every 5 years recommended).
2. Door seal/boot: Inspect rubber gasket for tears, debris, or mold; clean regularly and ensure proper seating.
3. Drain hose: Check connections at washer and drain standpipe; ensure no splits.
4. Internal tub: Leaks from tub or bearings may require professional service.
5. Detergent dispenser: Overfilling or clogged dispenser can cause overflow; clean compartments.

WARNING! Unplug washer and turn off water supply before inspecting hoses.

Poor Cleaning Results

If clothes are not coming clean, consider these factors.

Door/Lid Problems

Issues with door not opening, closing, or locking.

1. Door won't open after cycle: Wait a few minutes for lock to release; if still locked, unplug washer for 2 minutes to reset.
2. Door lock mechanism failure: Inspect for visible damage; test continuity if skilled; replace if faulty.
3. Door seal obstruction: Ensure no clothing is caught in seal preventing closure.
4. Control board error: Error code may indicate door lock circuit failure; professional diagnosis may be needed.

NEVER force door open; this can damage lock and void warranty.

Maintenance & Prevention

Regular maintenance can prevent many common problems.

• Clean detergent dispenser: Monthly, remove tray and rinse under warm water.
• Clean door seal: Wipe gasket after each use to remove moisture/lint; check for debris.
• Run cleaning cycle: Monthly, use washer cleaner or hot water cycle with bleach (if safe for drum).
• Inspect hoses: Annually, check for cracks/bulges; replace every 5 years.
• Level washer: Check periodically, especially after moving.
• Leave door ajar: After use, allow interior to dry to prevent mold/mildew.

Safety Precautions

Always follow safety guidelines to prevent injury or damage.

1. Unplug washer before any maintenance or troubleshooting involving electrical parts.
2. Turn off water supply before disconnecting hoses.
3. Do not operate washer if cord or plug is damaged.
4. Keep area around washer dry to prevent slipping or electrical shock.
5. Use only HE detergent to avoid oversudsing and mechanical damage.
6. Do not modify or bypass safety interlocks (e.g., door lock).

CAUTION! Risk of electric shock. If unsure, contact qualified technician.

Contact & Support

If troubleshooting does not resolve the issue, contact Kenmore support.

• Customer Service: 1-800-422-1230 (Kenmore/Sears)
• Online Support: www.kenmore.com or www.searspartsdirect.com
• Manual & Guides: Download full manual from official website using model number (found on serial plate).
• Authorized Service: Schedule repair through website or customer service.
• Warranty: Check warranty status; typical limited warranty covers 1 year parts/labor.

Note: Have model and serial numbers ready when contacting support.