Kenmore HE2 Dryer Troubleshooting Manual

The Kenmore HE2 Dryer is a high-efficiency electric or gas dryer designed for residential use, featuring multiple cycles, temperature settings, and moisture sensors. This manual provides essential troubleshooting steps for common issues such as no heat, not starting, unusual noises, poor drying performance, and error codes. Below are key sections for safety, common problems, diagnostic steps, and maintenance.

1. Safety Precautions 2. Common Problems & Solutions 3. Diagnostic Error Codes 4. Maintenance & Cleaning 5. Parts & Replacements 6. When to Call for Service

Safety Precautions

Before troubleshooting, ensure safety to prevent injury or damage.

Disconnect Power: Unplug dryer from electrical outlet or turn off gas supply before inspection.
Allow Cooling: Let dryer cool completely if recently used to avoid burns.
Ventilation: Ensure dryer is in a well-ventilated area; check for lint buildup.
Avoid Water: Do not use water or liquid cleaners on electrical components.
Professional Help: For complex repairs (gas lines, electrical wiring), contact a qualified technician.

WARNING! Gas dryers involve flammable fuel; if you smell gas, shut off supply immediately and ventilate area.

Common Problems & Solutions

Quick reference for frequent issues.

Problem	Possible Cause	Corrective Action
Dryer won't start	Power issue, door switch, start button	Check power cord/outlet; ensure door is fully closed; test start button.
No heat (electric)	Heating element, thermal fuse, thermostat	Inspect heating element for breaks; test thermal fuse and thermostat for continuity.
No heat (gas)	Igniter, gas valve, thermal fuse	Check igniter for glow; ensure gas supply is on; test thermal fuse.
Takes too long to dry	Lint filter, vent blockage, moisture sensor	Clean lint filter and exhaust vent; wipe moisture sensors with rubbing alcohol.
Unusual noises	Rollers, belt, blower wheel	Inspect rollers and idler pulley for wear; check belt for damage; ensure blower wheel is secure.
Drum not turning	Drive belt, motor, idler pulley	Check if belt is broken or off track; test motor; inspect idler pulley.
Overheating	Vent restriction, cycling thermostat	Clear vent hose of obstructions; test cycling thermostat.

Diagnostic Error Codes

Kenmore HE2 dryers may display error codes (flashing lights or specific blink patterns) to indicate issues.

F1 / E1: Door switch failure. Check if door latch is engaging switch properly.
F2 / E2: Motor or motor relay issue. Test motor for continuity; check relay on control board.
F3 / E3: Thermal fuse open. Located on heater housing or exhaust duct; replace if blown.
F4 / E4: Cycling thermostat fault. Test thermostat for proper open/close function.
F5 / E5: Moisture sensor error. Clean sensor bars inside drum; check wiring.
F6 / E6: Heater element fault (electric models). Inspect element for breaks; replace if necessary.
F7 / E7: Gas ignition failure (gas models). Check igniter, flame sensor, and gas valve.
F8 / E8: Control board communication error. Reset dryer by unplugging for 5 minutes; if persists, board may need replacement.

Note: Error code patterns may vary by model year; consult your specific model's service manual.

Maintenance & Cleaning

Regular maintenance prevents many common problems.

Lint Filter: Clean before or after every load. Rinse under water monthly to remove residue.
Exhaust Vent: Inspect and clean vent hose and exterior vent cap at least every 6 months.
Drum: Wipe interior with damp cloth to remove lint or residue; avoid abrasives.
Moisture Sensors: Clean sensor bars (inside drum) with rubbing alcohol every few months.
Exterior: Clean with mild soap and damp cloth; dry immediately.

CAUTION! Never operate dryer without lint filter. Ensure venting is clear to prevent fire hazard.

Parts & Replacements

Common replacement parts for Kenmore HE2 Dryer.

Part	Function	Common Symptoms for Replacement
Heating Element	Produces heat (electric models)	No heat, takes long to dry
Thermal Fuse	Safety device to prevent overheating	No heat, dryer stops mid-cycle
Drive Belt	Turns drum	Drum not turning, squealing noise
Rollers & Idler Pulley	Supports and rotates drum	Thumping, rumbling, or grinding noises
Door Switch	Detects if door is closed	Dryer won't start, runs with door open
Igniter (Gas Models)	Lights gas burner	No heat, gas smell, no ignition glow
Control Board	Manages cycles and settings	Unresponsive controls, error codes F8/E8

Tip: Use genuine Kenmore or OEM parts for compatibility and safety.

When to Call for Service

Some issues require professional repair.

Gas Leaks: If you smell gas or suspect a leak, shut off gas supply and call a technician immediately.
Electrical Problems: Sparks, burning smell from control panel, or repeated circuit breaker trips.
Complex Error Codes: Persistent error codes after basic troubleshooting (e.g., F8/E8).
Internal Component Failure: Motor, control board, or gas valve replacement often requires specialized tools and knowledge.
Warranty Coverage: If dryer is under warranty, contact authorized service to avoid voiding coverage.

Service Contact: For Kenmore support, call 1-800-469-4668 or visit www.kenmore.com.