Kenmore HE2 Washer Repair Manual

The Kenmore HE2 series is a high-efficiency front-loading washing machine known for its energy and water savings, multiple wash cycles, and durable construction. This repair manual provides essential information for diagnosing, maintaining, and repairing common issues. Below are key sections covering safety, features, disassembly, troubleshooting, parts identification, and reassembly procedures.

1. Features at a Glance 2. Safety Precautions 3. Tools Required 4. Specifications 5. Control Panel Overview 6. Common Parts & Components 8. Step-by-Step Repair Procedures 9. Error Codes & Diagnostics 10. Maintenance Schedule 11. Warranty & Support 12. Troubleshooting Guide

Features at a Glance

Key components: High-efficiency motor, electronic control board, door lock assembly, drain pump, water inlet valves, suspension system, and tub bearings.

Feature	Description
Motor Type	Direct Drive Motor (no belt)
Control System	Electronic Control Board with digital display
Door Lock	Electronic door lock for safety during cycle
Drain Pump	Self-cleaning drain pump filter
Water Inlet Valves	Hot and Cold water solenoid valves
Suspension	Spring and shock absorber system
Drum	Stainless steel wash drum
Display	LED/LCD display showing cycle status and error codes
Cycles	Multiple including Normal, Heavy Duty, Delicates, Sanitize
Energy Rating	ENERGY STAR® certified

Safety Precautions

Always disconnect power before servicing. Wear appropriate safety gear.

Unplug washer from electrical outlet or turn off circuit breaker.
Shut off water supply valves before disconnecting hoses.
Use proper lifting techniques; washer is heavy.
Do not bypass door lock safety mechanisms.

WARNING! Risk of electric shock, injury, or water damage. Follow all safety instructions.

Tools Required

Basic and specialty tools needed for most repairs.

Phillips and Flat-head screwdrivers
Nut drivers (1/4" and 5/16")
Pliers (needle-nose and channel-lock)
Multimeter for electrical testing
Putty knife or trim removal tool
Socket set and wrench
Shop towels and container for water

CAUTION! Use correct tools to avoid damaging components.

Specifications

Model Series: Kenmore HE2 (Front Load)
Capacity: 4.0 - 4.5 cu. ft.
Electrical: 120V AC, 60Hz, 15 Amp dedicated circuit
Water Connections: Hot & Cold standard hose fittings (3/4")
Dimensions (HxWxD): Approximately 39" x 27" x 30"
Motor: Direct Drive, variable speed
Control: Electronic with touchpad or dial
Drain: Gravity drain, maximum height 96 inches
Weight: Approximately 200 lbs (empty)
Noise Level: Less than 65 dB during spin

Control Panel Overview

Access functions via control panel buttons and display. Common buttons: POWER, START/PAUSE, CYCLE SELECTION, OPTIONS, TEMPERATURE, SPIN SPEED.

Display Indicators: Cycle progress, estimated time remaining, door lock status, water temperature, spin speed, and error codes (e.g., F1, F5, LE).

Settings: Adjust cycle settings via OPTIONS button. Diagnostics: Enter service mode by pressing specific button sequences (varies by model).

Common Parts & Components

Identify key replaceable parts: Door boot seal, drain pump, water inlet valves, motor control unit, shock absorbers, springs, door lock, control board, pressure switch, heater element (if equipped).

Refer to parts diagram for your specific model number.
Order genuine Kenmore or OEM replacement parts.
Note part numbers before disassembly.

Tip: Take photos during disassembly to aid reassembly.

Step-by-Step Repair Procedures

Common repairs: Replacing drain pump, door boot seal, shock absorbers, water inlet valves.

Accessing Interior: Unplug machine, remove top panel (rear screws), open door, remove door boot clamp, detach front panel.
Replacing Drain Pump: Locate pump at front bottom, disconnect hoses and wiring, remove mounting screws, install new pump.
Replacing Door Boot Seal: Remove front panel, loosen clamp, work old seal out of channel, install new seal, secure clamp.
Replacing Shock Absorbers: Tip machine back (with assistance), locate shocks attached to base and tub, unbolt, replace.
Replacing Water Inlet Valves: Access rear panel, disconnect hoses and wiring, remove valves, install new ones.
Testing Motor: Use multimeter to check windings for continuity and shorts.
Reassembling: Reverse disassembly steps, ensure all connections are secure.

WARNING! Handle electrical components carefully. Ensure machine is level after repair.

Error Codes & Diagnostics

Common error codes and their meanings. Enter diagnostic mode (model-specific) to read codes.

Error Code	Description	Likely Cause
F1	Door Lock Fault	Faulty door lock switch or wiring
F5	Motor Control Fault	Motor, control board, or wiring issue
F7	Heater Fault (if equipped)	Heater element or thermostat failure
LE	Motor Stall/Load Uneven	Uneven load, motor issue, or sensor
PF	Power Failure	Electrical interruption
SD	Slow Drain	Clogged drain pump or hose
SU / OE	Overflow / Water Supply	Water inlet valve, pressure switch, or hose

Clearing Codes: Unplug machine for 5 minutes, or use reset sequence in diagnostic mode.

Maintenance Schedule

Regular maintenance prevents common problems.

Monthly: Clean drain pump filter, wipe door boot and glass, run cleaning cycle (if available) or hot water cycle with washer cleaner.
Every 6 Months: Inspect hoses for cracks or leaks, clean detergent dispenser drawer.
Annually: Check machine level, inspect shock absorbers and springs for wear.
As Needed: Clean exterior with damp cloth, keep area around washer dry and ventilated.

CAUTION! Do not use abrasive cleaners or excessive water on control panel.

Warranty & Support

Standard limited warranty covers parts and labor for defects. Check your model's specific warranty period. For support, visit www.kenmore.com or contact 1-800-536-6247. Have model and serial numbers ready. DIY repairs may void warranty; check terms first.

Troubleshooting Guide

Symptom	Possible Cause	Corrective Action
Washer won't start/power	No power, door not locked, control issue	Check outlet/circuit breaker; ensure door closed securely; listen for lock click.
No water filling	Water valves off, clogged inlet screens, faulty valves	Turn on water supply; clean inlet screens; test valves with multimeter.
Water won't drain	Clogged pump/filter, drain hose kinked	Clean pump filter; check drain hose for obstructions/kinks.
Excessive vibration/noise	Unlevel machine, worn shocks/springs, unbalanced load	Level machine; check/replace shocks and springs; redistribute load.
Leaking water	Loose hose connections, damaged door boot, faulty pump seal	Tighten hoses; inspect and replace door boot; check pump housing.
Error code displayed	See Error Codes section	Diagnose specific code; check related components and wiring.
Clothes still wet	Drain issue, spin speed low, load unbalanced	Ensure proper drainage; check spin speed setting; redistribute load.
Bad odor	Mold/mildew in boot or detergent drawer	Run hot clean cycle with washer cleaner; leave door open between uses.

Reset Procedure: Unplug for 5 minutes, or press and hold START/PAUSE and CANCEL (if equipped) for 10 seconds.

Service: 1-800-536-6247; www.kenmore.com