The Kenmore HE3T is a high-efficiency front-loading washing machine designed for residential use. This service manual provides authorized technicians with essential information for installation, diagnostics, repair, and maintenance. It covers technical specifications, component locations, error code interpretation, disassembly procedures, and safety precautions specific to the HE3T model. Below are key sections for safety, features, installation, operation, diagnostics, and parts information.
Key components: Electronic Control Board, Direct Drive Motor, Door Lock Assembly, Water Inlet Valves, Drain Pump, Suspension System, Tub, Drum, and User Interface Panel.
| Feature | Description |
|---|---|
| Direct Drive Motor | Brushless motor directly connected to the drum; no belts or pulleys |
| Electronic Control Board | Main microprocessor controlling all machine functions and diagnostics |
| Door Lock Assembly | Electromechanical lock with safety switch to prevent opening during cycle |
| Water Inlet Valves | Solenoid-controlled valves for hot and cold water supply |
| Drain Pump | Removes water from the tub at the end of cycles or during drain/spin |
| Suspension System | Springs and dampers to stabilize the tub during spin cycles |
| User Interface | Digital display with touchpad controls for cycle selection and settings |
| Self-Clean Cycle | Automated cycle to clean the tub and prevent mold/mildew |
| Multiple Cycle Options | Includes Normal, Heavy Duty, Delicates, Sanitize, Quick Wash, etc. |
| Temperature Settings | Cold, Warm, Hot water selection for wash and rinse |
Unpack and inspect all components. Ensure location meets requirements for water, drain, electrical supply, and level flooring.
WARNING! Machine is heavy; use two people for moving. Do not install in areas prone to freezing. Ensure all connections are secure and leak-free before use.
Access functions via the front control panel. Power On/Off: Press POWER button. Cycle Selection: Use knob or touchpad to select desired cycle (Normal, Heavy Duty, Delicates, etc.).
Settings: After selecting cycle, use OPTIONS buttons to adjust temperature, spin speed, soil level, and extra rinse. Start/Pause: Press START/PAUSE to begin cycle or pause mid-cycle (door remains locked if water present).
Display: Shows cycle time remaining, selected options, and error codes (F followed by number).
Main components are accessed by removing panels. Top Panel: Remove two rear screws, slide panel back and lift off. Front Panel/Belly Band: Remove screws along bottom edge and sides to access door lock, pump, and inlet valves. Rear Panel: Remove screws to access motor, wiring harness, and suspension.
Tip: Take photos during disassembly to aid reassembly.
Enter Diagnostic Mode: Unplug machine, press and hold "Temp Up" and "Temp Down" buttons simultaneously, plug power back in while holding buttons. Release when display shows "tSt".
Common Error Codes (Displayed as F#):
WARNING! Diagnostic mode is for technicians only. Incorrect use can cause damage.
Procedures for common component replacement.
CAUTION! Always disconnect power and water. Release stored water from pump before disconnecting hoses.
After repair, perform functional tests.
Instruct user on routine maintenance. Technician cleaning procedures for common issues.
User Maintenance: Clean door gasket and glass regularly. Use Affresh® or similar washer cleaner monthly. Leave door ajar between cycles.
Technician Procedures: For odor or mold: Remove and clean detergent dispenser, inspect and clean drain pump filter, check tub interior.
CAUTION! Unplug machine before any cleaning or maintenance. Do not use harsh chemicals or abrasives on surfaces.
Reference for ordering replacement parts. Includes exploded-view diagrams with call-out numbers corresponding to part numbers.
For latest parts information and diagrams, visit the manufacturer's technical portal or contact parts distributor.
| Symptom | Possible Cause | Corrective Action |
|---|---|---|
| Machine won't start/power | No power, door not closed, control lock | Check outlet, close door firmly, disable control lock. |
| No water filling | Water supply off, kinked hoses, clogged inlet screens, faulty valve | Turn on water, straighten hoses, clean inlet screens, test/replace inlet valve. |
| Will not drain/spin | Drain hose clogged/kinked, pump filter blocked, faulty pump | Clear hose obstruction, clean pump filter, test/replace drain pump. |
| Excessive vibration/noise | Shipping bolts not removed, unbalanced load, loose suspension, floor not level | Remove all shipping bolts, redistribute load, inspect suspension springs/dampers, relevel machine. |
| Leaking water | Loose hose connections, damaged door boot, cracked tub, faulty pump seal | Tighten connections, inspect and replace boot/tub/pump as needed. |
| Error code displayed (F#) | Component failure or out-of-spec condition | Enter diagnostic mode, interpret code, test/replace indicated component per manual. |
| Door will not unlock/open | Cycle in progress with water, door lock mechanism failed | Wait for cycle to finish/drain, if stuck, manually release lock via emergency release cord/lever (location varies). |
| Poor cleaning results | Incorrect detergent (not HE), overloading, incorrect cycle/temp selected | Use only HE detergent, reduce load size, select appropriate cycle and temperature. |
Reset: Unplug machine for 5 minutes to reset control board. For persistent issues, run diagnostic tests.
Service Contact: For technical support or authorized service, call 1-800-XXX-XXXX or visit the Kenmore service website.