Kenmore Washer Service Manual

The Kenmore Washer Service Manual provides comprehensive technical information, troubleshooting procedures, and maintenance guidelines for Kenmore washing machine models. This manual is intended for qualified service technicians and covers safety precautions, component identification, diagnostic testing, disassembly/reassembly instructions, and error code resolution to ensure proper repair and maintenance of the appliance.

1. Safety Precautions 2. Model Identification 3. Component Overview 4. Technical Specifications 5. Diagnostic Mode & Error Codes 6. Common Troubleshooting 7. Disassembly Procedures 8. Testing Components 9. Reassembly & Calibration 10. Parts List & Ordering 11. Warranty & Service Contacts

Safety Precautions

Before servicing, disconnect power and water supply. Wear appropriate PPE.

Electrical Safety: Unplug washer or disconnect circuit breaker before accessing internal components.
Water Safety: Shut off both hot and cold water supply valves.
Lifting: Use proper technique or assistance when moving heavy parts like the tub or motor.
Chemical Safety: Handle detergents and cleaning agents with care; avoid mixing chemicals.

WARNING! Failure to follow safety procedures may result in electric shock, injury, or damage to the appliance.

Model Identification

Locate model and serial number for accurate parts and service information.

Location	Description
Door Frame	Inside the door opening or on the door hinge area
Rear Panel	On a sticker or plate on the back of the washer
Control Panel	Behind the control panel or under the lid
Example Format	110.XXXXXXX or 417.XXXXXXX

Record model and serial number before beginning service.

Component Overview

Key internal and external components of a typical Kenmore washer.

Control Board: Main electronic control unit.
Motor: Drive motor (direct drive or belt-driven).
Pump: Drain pump assembly.
Water Inlet Valves: Hot and cold water solenoid valves.
Door/Lid Switch: Safety interlock switch.
Agitator/Impeller: Wash action component.
Tub: Inner wash basket and outer tub.
Suspension System: Springs and dampers.
Pressure Switch: Monitors water level.
Belt: Drive belt (on belt-driven models).

Technical Specifications

Electrical: 120V AC, 60Hz, 15A dedicated circuit.
Water Pressure: 20-120 psi (138-827 kPa).
Water Connections: 3/4" standard hose fittings (hot & cold).
Dimensions (Typical): 27" W x 27" D x 38" H.
Capacity: Varies by model (e.g., 3.5 - 5.0 cu. ft.).
Motor Type: Direct drive or induction motor.
Drain Hose: 1-1/4" diameter, maximum lift height 8 ft.
Weight (Empty): Approx. 150-200 lbs.

Diagnostic Mode & Error Codes

Enter diagnostic mode to retrieve error codes and test components.

Entering Diagnostic Mode: Typically involves pressing a specific button sequence (e.g., press certain buttons in order within a time limit).

Error Code	Description	Likely Cause
F1/E1	Water inlet fault	Water valve, pressure switch, hose
F2/E2	Drain fault	Drain pump, clog, hose
F5/E5	Door/lid lock fault	Lock mechanism, switch, wiring
F7/E7	Motor control fault	Motor, control board, wiring
F8/E8	Overflow/water level	Pressure switch, hose, valve
F9/E9	Unbalanced load	Load distribution, suspension

Refer to model-specific manual for exact code definitions and entry procedure.

Common Troubleshooting

Symptom	Possible Cause	Corrective Action
Washer won't start	Power, door switch, control lock	Check power supply, test door/lid switch, ensure control is unlocked.
No water filling	Water supply, inlet valves, pressure switch	Verify water is on, test valves and hoses, check pressure switch/tube.
Will not drain/spin	Drain pump, lid switch, belt/motor	Inspect pump for obstruction, test lid switch, check belt/motor.
Excessive vibration/noise	Unbalanced load, shipping bolts, suspension	Redistribute load, remove shipping bolts, inspect springs/dampers.
Leaking water	Hoses, pump, tub seal, door boot	Tighten hose connections, inspect pump seal, check tub seal and door boot.
Error codes displayed	Sensor/component failure	Enter diagnostic mode, interpret code, test/replace indicated component.

Disassembly Procedures

General steps for accessing internal components. Order may vary by model.

Top Panel: Remove rear screws or release clips at front corners to lift off.
Control Panel: Remove screws or snap clips, disconnect wiring harnesses.
Front Panel: Remove screws around perimeter, disconnect any wires (door switch).
Console/Backsplash: Remove screws from inside top or rear.
Tub Access: Remove agitator, then splutch or basket nut to access inner basket.
Pump: Typically accessed from front bottom or rear panel.
Motor: Remove rear panel or front panel for access, disconnect wiring and mounting bolts.

CAUTION! Take pictures and label wires and connections during disassembly.

Testing Components

Use a multimeter to test for continuity and proper resistance.

Component	Test Procedure	Expected Reading
Water Inlet Valve	Disconnect, test solenoid coils for continuity.	200-1500 ohms (varies by model)
Drain Pump	Disconnect, test motor windings for continuity.	10-200 ohms
Door/Lid Switch	Activate switch, test for continuity.	Closed: 0 ohms (continuity). Open: OL (infinite).
Pressure Switch	Apply suction to tube, listen for clicks, test continuity change.	Continuity changes at different pressure levels.
Motor Windings	Disconnect, test between winding terminals.	1-30 ohms (varies by motor type)
Heater (if equipped)	Test for continuity across heater terminals.	10-50 ohms

Replace component if readings are outside expected range or show open circuit.

Reassembly & Calibration

Reverse disassembly steps, ensuring all connectors are secure and routed properly.
For direct drive models, ensure the motor coupling or drive block is correctly aligned.
After reassembly, run calibration or test cycles if supported by the model.
- Some models require entering a service mode to calibrate the motor position sensor.
- Run a diagnostic test cycle to verify all functions operate correctly.
Check for leaks by running a short fill cycle with the washer empty.
Verify proper spin by running a drain/spin cycle.

Tip: Consult model-specific manual for any required calibration codes or procedures.

Parts List & Ordering

Common replacement parts for Kenmore washers. Use exact model number for ordering.

Part Description	Common Part Number Prefix	Typical Use
Water Inlet Valve	WPW10206370, 285834	Replace if not filling
Drain Pump	WPW10206372, 4681EA2001T	Replace if not draining
Drive Motor	WPW10206374, 3360624	Replace motor failure
Door Lock Assembly	WPW10206373, 3400156	Replace door lock fault
Control Board	WPW10206371, 67006810	Replace for electronic faults
Drive Belt	WPW10206375, 341241	Replace worn or broken belt
Tub Seal & Bearing Kit	WPW10206376, 3949247	Replace for leaks/noise

Ordering: Contact Sears Parts Direct (1-800-469-4663) or use online parts lookup with model number.

Warranty & Service Contacts

Kenmore washers are typically covered by a limited warranty. Service should be performed by authorized technicians.

Warranty Period: Varies by model and component (e.g., 1 year full, 10 years on tub).
Service Requests: For in-warranty service, contact Sears Home Services or authorized provider.
Customer Support: 1-800-469-4663 (Sears)
Online Resources: Manuals and parts diagrams at searspartsdirect.com
Technician Support: For technical questions, have model number and error code ready.

Disclaimer: This manual is for reference. Procedures may vary. The manufacturer is not liable for damage from unauthorized service.