Kenmore Washer Troubleshooting Manual

The Kenmore Washer Troubleshooting Manual provides essential guidance for diagnosing and resolving common issues with Kenmore washing machines. This manual covers key sections including safety precautions, common problems and solutions, error code explanations, maintenance tips, and when to contact professional service. Below are the main sections for quick reference.

Safety Precautions

Before troubleshooting, ensure safety: unplug washer, turn off water supply, and avoid electrical hazards.

Common Problems & Solutions

Typical washer issues and step-by-step fixes.

1. Washer won't start: Check power cord, outlet, lid switch, and circuit breaker.
2. No water filling: Verify water supply valves are open, inspect inlet hoses for kinks, check water pressure.
3. Washer not draining: Clear drain hose of clogs, check pump filter, ensure drain hose is not elevated too high.
4. Excessive vibration/noise: Level the washer, remove transit bolts, ensure load is balanced.
5. Leaking water: Inspect hoses, door seal, detergent dispenser, and internal tub for cracks or loose connections.

WARNING! Do not attempt repairs beyond your skill level. Contact a qualified technician for complex issues.

Error Code Guide

Understanding washer display error codes.

• F1/E1: Water inlet timeout - Check water supply, inlet valve, pressure switch.
• F2/E2: Drain error - Drain hose blocked or pump malfunction.
• F5/E5: Door/lid lock fault - Ensure door is closed properly, check lock mechanism.
• F7/E7: Motor control fault - Motor or control board issue.
• F9/E9: Unbalanced load - Redistribute laundry, restart cycle.
• PF: Power failure - Reset washer by unplugging for 1 minute.

Note: Refer to your specific model manual for complete error code list.

Maintenance & Care

Regular maintenance ensures optimal performance and longevity.

1. Clean detergent dispenser monthly to prevent residue buildup.
2. Run a cleaning cycle with washer cleaner or vinegar to remove mold/mildew.
3. Inspect and clean drain pump filter every 3-6 months.
4. Wipe door seal and drum after use to keep dry.
5. Check hoses annually for cracks or bulges; replace every 5 years.

CAUTION! Use only mild cleaners; avoid abrasive tools on surfaces.

Specifications

• Capacity: Varies by model (typically 3.5 - 5.0 cu. ft.).
• Voltage: 120V AC, 60Hz (standard household).
• Water Connections: Hot & cold water inlet hoses (3/4" standard).
• Cycle Options: Normal, Heavy Duty, Delicates, Quick Wash, Sanitize, etc.
• Control Type: Electronic or mechanical dials with digital display.
• Dimensions: Approx. 27" W x 38" H x 30" D (varies by model).
• Weight: 150-200 lbs (empty).

Controls & Settings

Overview of washer controls and optimal settings for common issues.

Control Panel: POWER, CYCLE SELECTOR, TEMPERATURE, SPIN SPEED, OPTIONS (Extra Rinse, Pre-Wash), START/PAUSE.

Settings for troubleshooting: Use DELICATES cycle for unbalanced loads; SANITIZE for cleaning; BULKY ITEMS for heavy fabrics. Reset: Unplug for 1 minute or press and hold START for 3 seconds (model dependent).

Installation Guidelines

Proper installation prevents many common problems.

1. Place on level, solid floor; adjust leveling feet.
2. Remove all transit bolts from rear panel.
3. Connect water hoses tightly; avoid cross-threading.
4. Ensure drain hose is secured in standpipe or sink (not inserted more than 6").
5. Plug into grounded outlet; avoid extension cords.

Tip: Run a test cycle with no load to check for leaks or errors.

Water & Drainage

Ensuring proper water flow and drainage.

1. Water inlet: Minimum pressure 20 psi, maximum 120 psi.
2. Drain hose: Maximum height 96 inches from floor; avoid sharp bends.
3. Use high-efficiency (HE) detergent for front-load models to prevent oversudsing.
4. If water is too hot/cold, check household water heater and valve connections.

WARNING! Do not use drain cleaners in washer; they can damage components.

Regulatory Information

This appliance complies with FCC Part 15 and relevant safety standards. Copyright © Kenmore; trademarks of Sears Brands, LLC. For energy efficiency ratings, refer to Energy Guide label. Use in accordance with local plumbing and electrical codes.

Contact & Support

Reset: Unplug for 5 minutes to reset control board if unresponsive.

Service: 1-800-469-4668; www.kenmore.com